I am very sad and disappointed for the treatment I received. I was supposed to receive help to get a refund. It's been 3 months I am receiving emails with no answers from the airline company. I asked to close the case and I was required to pay a fee.They told me was written i the contract.Even if, there was zero transparency about that.I am unemployed, I asked the refund because I am struggling with money and they asked me a fee, probably mentioned in a small part of the contract.This is not give good service to people, this is not helping people thet are struggling.I am very disappointed because looked very nice service but at the end I am really speechless and sad.
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