Hello, The purpose of writing this review is to educate everyone please consider applying to the airline directly rather than getting scammed here.initially while applying through them I felt things were easy and they were supportive for 5 months I was continuously following up the process by sending them emails. The response I got from them is airline is not responding and they are preparing for some cases. Last 2 months I had absolutely no response whatsoever and eventually, I chose to contact the airline myself to see what was happening to my surprise, I received an email to support their case if not they would close my case and send me an invoice which I have to pay. Later when I told I had contacted the airline and told them to close the case, suddenly the tone of their email exchanges changed and it more to pressure me to pay them for unnecessary They sent me an invoice of 165 euros as their share of compensation within 3 weeks which they never managed to get by themselves.And it's not certain that I will receive it either from the airline.I would have had no problem giving them the share if they had done their part properly but now it's more like I am being threatened to pay them as I accepted the terms and conditions and on top of that their website was under cyber attack my sensitive information was impacted for which I should hold them accountable for.the way these companies work is they take your information and they get compensated from your entitled compensation and if things go the other way they sit and charge you as you enrolled for their service which the terms and conditions are not clearly stated anywhere.I won't recommend using this service ever it's much easier to get things done on your own as they act as if they care but now suddenly from fighting with the airline, it's the fight with me as they want to pressure me using different tactics without getting anything from them.It is unwanted stress that i signed up for unknowingly
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