I applied to this company with great misfortune. When my flight was cancelled, I contacted a British Airways employee at the airport, and I was given a website of Travelrefund on a British Airways flyer and instructed to make a claim through this address. My understanding here was that it has been working as a customer service for British Airways already, as it was not acting like a different company. It is the first time that I had such an experience. Imagine that, you couldn't get on the plane and you enter your information into the address given to you without knowing what to do at the airport in a hurry.Since I have not received any (positive) response or feedback from their side for a long time, I asked British Airways directly by myself to understand what should be done. They responded to my request and solved it after a short while. It happened in November but a few weeks ago I got an e-mail from Travelrefund that they want from me 75 EU as a compensation fee. Because they learned that I solved my problem myself with British Airways and according to their rules it couldn't be done and I didn't really know it. When I explained it them, they didn't believe me. They said if I didn't pay the fee they would give it to the deb collector. What will I pay 75 EU for and how was this amount determined? I don't think anyone would want to work with such a company that doesn't understand people and will leave you in debt for an incomplete service and an unresolved case.
Claim your business profile now and gain access to all features and respond to customer reviews.
If your flight has been delayed, cancelled or overbooked, you may be entitled to compensation.
Many passengers lose money because airlines either reject claims or fail to inform you about your rights.
Your right to compensation is guaranteed by EU Regulation 261/2004, and at Travelrefund we are on your side – we handle the entire process and we are specialists in securing the compensation you are entitled to. You save yourself the hassle and we follow your case all the way to the door.
Check your case for free at www.travelrefund.com – it only takes a few minutes!See more
