Extremely poor performance and customer handling, based on my experience. The company left me disappointed. No transparency, no accountability. I would never recommend their services if you value your time. Their advertising does not reflect the reality of what they deliver._________________🔹Reply to Alma – TravelRefund:Thank you for your detailed reply — but unfortunately, it comes after over 15 months of vague communication, unclear case handling, and unanswered requests for transparency.To clarify: I initially asked to close the case only because your team failed to provide basic updates and gave evasive answers when I inquired about progress. When I mentioned I might proceed with another agency, I was told I would be charged significant service fees — despite not receiving any real outcome. That was the reason I stayed.You now mention “escalation” to court, case numbers, timelines, and partnerships in Turkey — but this is the first time I’m seeing such detailed information. All previous requests for clarity were met with statements like “we are not obligated to report every step” or “that would require extra costs.”Also, your Turkish option was introduced only after I left my negative review, and even then, I clearly asked for a timeline, conditions, and written guarantees. I said I’d consider updating my review if results followed. You never responded.This attempt to present a comprehensive and polished version of events after the fact only strengthens my original point: lack of transparency, delayed communication, and damage control after public feedback.If this level of professionalism had been present from the start, I wouldn’t have had to write this review at all.Sincerely,Masoud Erfanian
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