travelrefund.com

Wasted Over a Year — Misled from the Start

I deeply regret trusting this company with my airline compensation claim. After over a year of waiting and communication, they finally informed me that my case was ineligible — something that was obvious from the beginning, based on the documents I had submitted. Their lack of transparency, poor communication, and misleading onboarding gave me false hope while I lost the chance to work with more competent services. My case was eligible — unfortunately, the company I trusted with it clearly wasn’t. I do not recommend them and will never use their services again.------------------------------------------------------------------------------Since Trustpilot doesn’t allow replies to misleading company responses, I’ve edited my original review below to include my answer to TravelRefund’s comment. 👇👇👇Reply (1) to Alma:Thank you for your reply — though I must say, it feels quite disingenuous.You claim you're unable to identify my case, yet I have been in contact with your team (including Alma herself, Luljeta, etc.) for over 15 months, exchanging dozens of emails under the same name and email address I used for this review. It’s rather surprising to now see a response pretending not to know me — especially after asking me in previous emails to remove this very review.This attempt to create doubt around the legitimacy of my feedback only reinforces the frustration I’ve experienced with your company: poor transparency, lack of timely updates, and ultimately, a failed process that wasted a great deal of my time.I stand by my review and would advise future customers to be cautious. A professional company should take responsibility without resorting to spin.Regards, Reihaneh Sadraei----------------------------------Reply (2) to Alma – TravelRefundDear Alma,Thank you for your detailed response. While I appreciate the time you took to write it, I must respectfully clarify a few points, as your version does not match my experience.You mentioned that I insisted on continuing the case — but please provide exact dates and evidence to support this claim. What I remember clearly is repeatedly asking for updates throughout 15 months, often weekly or monthly, only to receive vague replies or promises like “wait one more month,” “it’s in court,” or “three more months.” Each time I asked more detailed questions, I was told that getting information from your legal partner would cost money, so I had to remain patient and uninformed.When I said I wanted to withdraw and continue the case with another company (who gave me much clearer answers and confirmed that my case was eligible for court), you told me that closing the case would result in a fee. Because of this, I had to cancel my request with the other company — even though they allowed a 14-day cancellation with no cost. Your refusal to let me exit freely, and the implied threat of being charged, trapped me in this process. That policy alone caused me to miss my opportunity — and I still regret not continuing with the other company, especially since friends in similar situations received compensation through them.Even your system mistakenly sent me a message saying my case was successfully resolved, and when I replied to thank you, I was told that email had been sent in error. That alone shows the confusion and lack of internal coordination.As for the new Turkish legal option — this was only presented after I left a negative review. I responded by asking for a clear explanation, timeline, and confirmation of full cost coverage. You did not reply further, which made it seem more like an effort to remove my review than to genuinely help.I have kept every email, and I am willing to share the full history publicly if needed. If your team had shown this level of communication earlier, I would never have posted a complaint. It's not the legal outcome that frustrated me — it’s how I was treated throughout the process.If you truly want to resolve this and restore trust, show transparency, not vague summaries. Goodwill is shown through action, not words.Sincerely,Reihaneh Sadraei👇👇👇👇👇👇

Date of experience: Jun 19, 2025