Our flight was delayed on 01.05.2024, and we asked them for help in getting compensation. At first, everything looked promising - we were fed with standard messages that they were waiting for a response from the airline, then on 12.11.2024 they sent a letter assuring that “speeding up the process is a priority” and that “we will be informed soon”.Since then - complete silence. Today is 22.05.2025. No compensation, no updates, no attempts to contact. A whole year has passed, and there is no result at all.It is very disappointing to waste so much time and trust.Case number: T48510.
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If your flight has been delayed, cancelled or overbooked, you may be entitled to compensation.
Many passengers lose money because airlines either reject claims or fail to inform you about your rights.
Your right to compensation is guaranteed by EU Regulation 261/2004, and at Travelrefund we are on your side – we handle the entire process and we are specialists in securing the compensation you are entitled to. You save yourself the hassle and we follow your case all the way to the door.
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