I submited my claim to Teavelrefund in July 2024 and they have informed me in few emails that airline company has never replied to their request. In March 2025 I have contacted the Airline company directly and got payment advice in which money refund was already paid for my case to Travelrefund in October 2024. When I informed Travelrefund they first told me that is not true and that they haven't received refund. After sending them document from airlune they admited that money is paid to their bank account. Not just that thay withold money for 6 months but they would never paid it to me if I haven't contacted them, insisted and proved that airline transffered the refund. At the end I got my money but for 50% decreased due to charged travelrefund service fee and bank fees. My question is for which service is this charged when I had to contact Airline and chase them for the payment??? Very unproffessional and disappointing experience, I will never use Travelrefund again. Thank you for nothing.Marija
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