Rarely write a negative review, but this is probably the worst customer service I have experienced online. Even worse than the airline I tried to get compensation from.The case has been open for 15 months. Duringn that time:- I have been requested to provide various documents and signatures- I have been told there was a data breach and my data was potentially compromised- I was requested to sign an untranslated legal power of attorney for a lawyer tonrepresent me in court in Spain without any explanation of what this implies (and naturally no translation)After several back and forths and what I can only describe as preoccupying customer service and lack of empathy for the customer, my case was escalated to the COO. Ultimatedly I just received a basic explanation of what a PoA implies (although I had alrady signed one for Travelrefund), without any specific information and many ignored questions. Moreover I was reminded several times that either I sign the document, or they would invoice me all the costs of the process. In the last email they basically gave me an ultimatum and closed with the remark “I hope you understand now”. Seriously…Yes thats right, the company I was trying to use to get a refund was threatening now to charge me, beyond all the time I had already wasted.The beautiful irony of contracting a service to help you with the abusive airlines and you end up getting an even worse customer service.There are many competitors in the market for such services, definitely Travelrefund or any of their related companies will not be my choice in the future. Oh and 15 months later and countless wasted hours, I havent seen a dime.
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