It is some years ago now and i gave up on the case, but a review i still in order though.
I was scheduled for a flight, and the flight was cancelled and i was eligible for a refund. I googled, and found that travelrefund would handle the hassle for me. Great deal i thought, so i submitted the details and waited patiently. I followed up, but nothing happened and communication was sparse or lacking at best. At some point the case simply disappeared without a sound. When i requested all communication to be made available to me so that i might have dealt wioth the case myself, i was told they would now handle it. I still heard nothing and had to give op.
I figured it is a company that can handle the easy cases in an automated manner, but is unable to follow up or handle anything that needs work. I dont know, but fact remains. I got nothing. Neither money, feedback nor answers.
I have been disappointed and angry, but mostly just a bit bitter that i went against my first instinct and handed it over to travelrefund
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