I was purchasing fast track tickets for myself and my family. Only after completing the payment did I encounter an additional page requesting my flight information, stating it had to be at least 6 hours after the purchase. The system wouldn't let me complete the process since my flight was in less than 2 hours, which is why I needed fast track access. I quickly contacted the support team to explain the situation and inquire about a refund. I received no response until I was already in the air, and the reply stated that the fast track tickets had been purchased at the airport, making a refund impossible. Their website was incredibly misleading and lacked transparency. I would not recommend this service.
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