I ordered a Gucci Men's diamond watch, received a text from a Paolo whom Ive never heard of prior , my sales rep is Amy, Paolo offered a different model watch with $150 off. Amy was clueless about situation, saying the item I ordered is available . I then attempted to cancel, both Paolo and Amy refused, Amy alternated back and forth saying she can't cancel, also saying cancelation would result in a store credit ..Paolo offered to discount the watch, place diamonds on entire piece..I took how offer to cover item in diamonds because I wanted to use credit from a prior layaway order which was cancelled. . Paolo then shifted his story yet again saying he couldn't cover item in diamonds ..I then attempted to reach owner, Max, was told he is not available , does not take calls , which is convenient .. I was then put in touch with Liam whom is supposedly another manager, aside from Paolo...I believe Liam is actually Paolo using a different name and number..I was assured the isides of band would have diamonds as well, however, to date , I have still not received item . I Placed the order on March 23..
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TraxNYC is a jewelry manufacturer providing the best selection of men's gold jewelry, men's hip hop jewelry, and custom diamond jewelry. Shop here!
