Review Time
I have purchased from the company three times, and on two occasions, my jewelry either lacked a hallmark or the marking was illegible. For instance, I received a large silver ring that didn't match the sample photos; the back was hollow while the sample was solid. Additionally, there were no stamps indicating the brand or purity like '925.' Later, I bought a smaller silver ring for my girlfriend, which resembled the sample photo, but it arrived without a certification, and the '925' hallmark was barely visible. This is not the quality I expected; I suggest looking elsewhere for better options. Also, they use a delivery service that I find frustrating, as they require a signature and do not allow changes to delivery options, which is inconvenient for someone with a busy schedule.
I have purchased from the company three times, and on two occasions, my jewelry either lacked a hallmark or the marking was illegible. For instance, I received a large silver ring that didn't match the sample photos; the back was hollow while the sample was solid. Additionally, there were no stamps indicating the brand or purity like '925.' Later, I bought a smaller silver ring for my girlfriend, which resembled the sample photo, but it arrived without a certification, and the '925' hallmark was barely visible. This is not the quality I expected; I suggest looking elsewhere for better options. Also, they use a delivery service that I find frustrating, as they require a signature and do not allow changes to delivery options, which is inconvenient for someone with a busy schedule.
I recently purchased diamond earrings as a holiday gift and was definitely cutting it close before heading out of town. Thankfully, I got in touch with a representative who was incredibly helpful and professional throughout the process. They took the situation personally and ensured everything was handled in time. I called a few times to check on the status, and they were always clear, responsive, and proactive, even upgrading my shipping to overnight to ensure the earrings arrived before I left. It’s not easy to find a company of this size that still delivers that kind of personal, small business level customer service while offering high quality jewelry. This experience definitely stood out. Big thanks to the team for their exceptional service.
I experienced false advertising with a product. When I purchased an item for $604.95 after tax, they took a month to inform me that they wouldn’t honor the deal, claiming it was a mistake. It was only after someone else bought the item that they changed the price significantly. This situation is frustrating, and I am still waiting for a refund. My holiday plans are now disrupted due to this experience.
I just received my third jewelry purchase, a black diamond necklace with a cross. It is absolutely beautiful, and the online purchasing process was seamless with no need for interaction with the sales department. Everything arrived in perfect condition, and I highly recommend this company for any jewelry needs.
The patience shown by the service team was remarkable. They accommodated my request for a different clasp for my necklace and took the time to assist me in finding the right one. I look forward to supporting them more in the future. Thank you!
As a long-time follower, I was excited about a sales position but faced a disappointing experience. Despite making significant sales, I was only compensated minimally. The work environment was unprofessional, with the owner exhibiting disrespectful behavior toward staff. I ultimately decided to explore other opportunities due to this experience, which highlighted the lack of genuine care for employees.
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TraxNYC is a jewelry manufacturer providing the best selection of men's gold jewelry, men's hip hop jewelry, and custom diamond jewelry. Shop here!
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