I ordered Iphone 17 pro on 21st January and its 28th January today and i have not received my new phone yet. Postnord says that last entry to them was in 22nd January and they are not sure when it will arrive. I called Tre to ask status and tre said ”its on way” which is been a week. I tried to ask if they can give me more info then they put me in hold and after they comeback said same thing then i asked to cancel this order and order new phone hoping it would come in 1-2 days. The agent said he ordered and in order to cancel the current order he will forward me to the other department which deals with cancelling orders. Then i was on queue for approx 30 mins and once i got connected he said same thing ” on its way” then i asked same thing to cancel order he said he cant do that i told him about the other agent but he could not help me and said contact postnord. Then i agains asked he said he will contact via email.So in total i wasted 1 week waiting for my phone and still waiting and then wasted 1 hour and get not help no support no resolution.I am going pakistan and once i will be back i will cancel my 3 subscription. I have been using 3 for last three years.
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