My subscription with Tre ended in January 2026. Approximately one year before the expiration date, I contacted their customer service and clearly informed them that I would switch to Telenor once my contract ended. I even asked if they could offer a better deal.
When January arrived, my subscription expired and my number was successfully transferred to Telenor. My Tre service was no longer active, and I did not use it at all.
However, in February, I received a new invoice from Tre. I contacted customer service and was told that I should have called again one month before the contract ended. This makes no sense, as I had already informed them in advance and the contract had officially expired.
Billing a customer for a service that was neither active nor used is highly concerning and unacceptable. I expect this issue to be corrected immediately.
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