Review Time
I purchased an IBond three years ago, but the platform was compromised, leading to my bond being redeemed. The funds were redirected to an account labeled "checking" with a different financial institution. Now, the service refuses to take any responsibility, shifting the security burden onto unsuspecting customers. A quick online search reveals numerous similar cases, with many victims being senior citizens currently without jobs, desperately looking for assistance.
I purchased an investment three years ago. Unfortunately, my account was compromised, and my funds were redirected to an account labeled "checking" with a third party. Now, the service takes no responsibility and shifts the burden onto the customer. A simple online search reveals many others in similar situations, often seniors struggling to recover their funds.
There is a complete absence of customer service. It's frustrating and rude, with no way to speak to a representative. I have urgent medical bills and it's a stressful time of year. Requests for a supervisor went unanswered, and emails are ignored. I need assistance with my bonds, but they seem uninterested in helping.
I made a small investment in good faith, but after it matured, my money was sent to a third party claiming I owe a debt. I was unaware of this until after the transfer occurred. The debt is disputed and not valid. I strongly advise against investing here; there are better options available. The service shows little respect for customers.
This service enables direct participation in Treasury auctions for T-bills, notes, and bonds. To start, create an account and link your bank. You can view upcoming auctions and select the one you wish to participate in. Input the desired amount, and if correct, you will receive your investment without fees. Note that the process can be cumbersome, and customer service may not meet expectations, which is why I deducted a star.
The timeframe for transferring securities to another institution is at least 20 weeks. Selling securities directly on the site is not an option, requiring a transfer to a brokerage firm first. I've seen a better return on my investments here, but the lengthy process is not disclosed upfront. Misleading information and poor communication detract from an otherwise decent service.
The initial investment process is straightforward, but selling a Treasury Bill is extremely complicated. It took time to understand the required forms for my broker. After weeks of waiting for a signature, I learned that transferring my asset would take an additional 6-8 weeks. This level of bureaucracy is frustrating. I caution anyone considering this agency for investments.
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