Review Time
Avoid this organization.
You will lament ever engaging with them. My circumstances were favourable, and I was generating income, prompting me to withdraw, which subsequently enabled them to secure additional funds for me. They repeatedly notified me that I was required to remit fees prior to retrieving my funds. I made four payments, although I have not received my funds. My account indicates "Pending" for the withdrawal on their website, and my advisor shown disdain when I enquired about the situation; he was amiable when encouraging investment. The notice states, "Do not inundate me with messages; your withdrawal is currently queued." What alternatives do I have? Either augment the transfer with more funds to expedite the process, or await its completion. They will present numerous justifications for the inability to retrieve your invested dollars, and the advisor has ceased communication. I attempted to contact their customer care via email but received no reply. I was required to relay their details and email accounts to the 𝖬𝐄𝐑𝐑𝐈𝐋𝐋𝐏𝐀𝐓𝖧's fraud investigation department, which informed me that this organization is fraudulent. They assisted me in recovering my entire funds; it was not a complicated process.
I am writing this message out of extreme frustration and disappointment regarding the persistent problems with the portal and reward withdrawals, which have remained unresolved for the past 15 days, despite my continuous follow-ups and those of my associates. Neither I nor my colleagues can withdraw or transfer rewards to any account. Every time we attempt a transfer, we encounter the same response: “Internal Server Error.” This issue has been reported multiple times through emails and live chat, yet no concrete solution has been offered. What is even more troubling is that all contact numbers for the staff are off, leaving live chat as the only means of communication. On live chat, we are given daily timelines such as morning, noon, evening, or 24–48–72 hours, but each day brings the same response without any progress. We are repeatedly asked to share our account details and contact information, which we have already provided numerous times. This situation has escalated to the point where we are wasting our entire day, from morning to night, just to explain the same issue repeatedly. We are compelled to neglect our personal and professional responsibilities to follow up, and still, there is no resolution, accountability, or clear communication. My associates and I are mentally drained and completely dissatisfied with how this situation is being managed. The word “soon” has become the only response we receive, which is unacceptable for a professional service. Due to this experience, I would not recommend this company to anyone. In fact, I will strongly advise others to choose more reliable and transparent options instead. I request immediate action and a written timeline for resolving this issue. If it is not addressed promptly, I will have no choice but to escalate it further to protect our interests. I expect a clear, final, and actionable response, not another generic reply.
I initiated withdrawals on December 16, 17, 18, and 19, and while they were marked as completed, the funds have yet to appear in my bank account. As of December 21, I'm very disappointed with the lack of proper communication from the support team. I have decided to part ways with this broker, as I believe it operates unethically. I highly recommend avoiding this service.
I attempted withdrawals on December 16, 17, 18, and 19, and while they were marked as completed, the funds have not been credited to my bank account as of December 21. Additionally, the support team has not provided appropriate responses. I am choosing to leave this broker, as I believe it is fraudulent.
This brokerage offers very poor service. My relationship manager has not contacted me in a year, despite promises of support. When I sought help, I was repeatedly told to reach out to my assigned manager, who was unresponsive. The service has been consistently inadequate, and communication has broken down completely.
I am writing to express my dissatisfaction with the service I have received over the past months. I was promised better service when I switched to this platform, but the reality has been just the opposite. Withdrawals are inconsistent, and my relationship manager has been nonexistent for nearly a year. This level of service is unacceptable.
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