I usually have a great experience with tremendous, because it just works.
But once you have an issue? It's a complete headache.
I had a credit to redeem a gift card from tremendous, like I normally do, the process was easy and I received the gift card.
I'm very tech literate and know how to redeem gift cards -- I tried several times on web, mobile and using multiple different devices (PC, laptop, and phone).. I ensured that the code was correct and complete (copy/pasting, and manually entering) and kept receiving an error message.
I contacted support, and went back and forth 17 times with them, asking me the same information that I've already provided, only to just be left on "we're looking into it"
I contacted the service that the gift card was for, and they couldn't help as they could not verify the authenticity of the gift card.
This is a $10 gift card but has been a huge headache spanning multiple days so far.
I've had no luck elsewhere, including the help email, so I'm posting here in hopes of getting the issue taken care of
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Tremendous is the simplest way to send rewards and payouts around the world. We make it easy to send incentives, rewards, and payouts to research participants, sales prospects, candidates, employees, and so on. And we give recipients the gift of choice, offering 1,000 different redemption options from Visa and Amazon gift cards to PayPal and direct deposit. If you hit a snag redeeming your payout, our team at help@tremendous.com is happy to help you out. See more
