I waited two weeks for delivery, only to receive the wrong rug. I contacted the company immediately and provided clear photographic evidence of their error. I have received only one response (days later) requesting a photograph of the product label, which I supplied immediately.More than a week has now passed with no further response despite multiple follow-up emails. The company has failed to resolve their mistake or communicate in a reasonable timeframe. This lack of customer service is unacceptable and leaves me with no option but to pursue a chargeback through my bank. Do not buy from this company!
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