I have had an extremely unsatisfactory experience with Trendcarpet.dk.During my vacation, while I was away on a trip, Trendcarpet.dk had a carpet worth approximately 10,000 DKK delivered to my address. I was neither at home, nor did I give authorization or any form of permission for anyone else to receive the item on my behalf.Nevertheless, Trendcarpet.dk insists that the delivery was correctly completed, claiming there is a signature. This signature is not mine, and at no point did I authorize a third party to sign for the delivery.Instead of taking responsibility or investigating the matter seriously, the company has consistently denied any possibility of an error on their part. The communication has been marked by finger-pointing and indirect accusations, effectively claiming that I personally received the item and insinuating that I am trying to deceive them. This is both unreasonable and highly unprofessional.Being met with mistrust and accusations, rather than assistance and responsible customer service, is completely unacceptable. When a product of this value goes missing, a company should take the situation seriously and work constructively toward a solution, not place the blame on the customer without documentation.In this case, Trendcarpet.dk has demonstrated a lack of responsibility, inadequate customer service, and a troubling approach to handling errors. This is by no means an experience I can recommend others risk.They should be ashamed.Secound time I tell u this — I don’t have any permission giving! Don’t have anything! Just understand that .!
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