I had issues with the carpets I purchased and contacted the company with photos. They provided return instructions, and I sent the products back on 16 April. When I followed up this morning about my refund, I was told that the items still haven’t reached their warehouse. However the report from the courier company showed that it had been returned successfully to Trendcarpet. No one from customer service checked this before responding to me. Honestly, this is really disappointing service. I’m sorry, but does it really need to take this long for returns and refunds?
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