Review Time
I returned a carpet within the withdrawal period using Trendcarpet’s own GLS return label. I provided proof of drop-off and the GLS tracking multiple times. Despite that, Trendcarpet refuses to refund and keeps hiding behind “we’re waiting for GLS / we’ll get back to you”.
The GLS tracking is now even worse: the parcel ended up in a GLS depot in Denmark and later shows “Not delivered – not collected at ParcelShop” — which makes no sense for a merchant return and clearly indicates the return shipment was handled incorrectly. Meanwhile I’m stuck in the worst possible situation: no carpet, no refund, no solution, no deadline.
Customer service is slow and unhelpful: no ownership, no clear timeline, just copy-paste replies and stalling. A company should not leave customers without their money while blaming the carrier, especially when the customer can prove the return was sent.
Order/return details (for Trendcarpet to verify):
Order:2577615,
Ik heb binnen de herroepingstermijn een tapijt teruggestuurd met het eigen GLS-retourlabel van Trendcarpet. Ik heb meerdere keren het afgiftebewijs en de GLS track & trace aangeleverd. Ondanks dat weigert Trendcarpet het aankoopbedrag terug te betalen en verschuilt zich steeds achter “we wachten op GLS / we komen bij u terug”.
De GLS-tracking is inmiddels nóg erger: het pakket is terechtgekomen in een GLS-depot in Denemarken en later staat er “Niet afgeleverd – niet afgehaald bij ParcelShop”. Dat slaat nergens op bij een retour naar een bedrijf en wijst er duidelijk op dat de retourzending verkeerd is afgehandeld. Ondertussen zit ik in de slechtst mogelijke situatie: geen tapijt, geen geld terug, geen oplossing en geen enkele termijn.
De klantenservice is traag en onbehulpzaam: geen verantwoordelijkheid, geen duidelijke planning, alleen standaard copy-paste reacties en uitstel. Een bedrijf hoort klanten niet zonder hun geld te laten zitten en ondertussen de vervoerder de schuld te geven, zeker niet wanneer de klant kan aantonen dat het retour is verzonden.
Bestel-/retourgegevens (ter verificatie door Trendcarpet):
Bestelling: 2577615.
I returned a carpet within the withdrawal period using Trendcarpet’s own GLS return label. I provided proof of drop-off and the GLS tracking multiple times. Despite that, Trendcarpet refuses to refund and keeps hiding behind “we’re waiting for GLS / we’ll get back to you”.The GLS tracking is now even worse: the parcel ended up in a GLS depot in Denmark and later shows “Not delivered – not collected at ParcelShop” — which makes no sense for a merchant return and clearly indicates the return shipment was handled incorrectly. Meanwhile I’m stuck in the worst possible situation: no carpet, no refund, no solution, no deadline.Customer service is slow and unhelpful: no ownership, no clear timeline, just copy-paste replies and stalling. A company should not leave customers without their money while blaming the carrier, especially when the customer can prove the return was sent.Order/return details (for Trendcarpet to verify):Order:2577615, Ik heb binnen de herroepingstermijn een tapijt teruggestuurd met het eigen GLS-retourlabel van Trendcarpet. Ik heb meerdere keren het afgiftebewijs en de GLS track & trace aangeleverd. Ondanks dat weigert Trendcarpet het aankoopbedrag terug te betalen en verschuilt zich steeds achter “we wachten op GLS / we komen bij u terug”.De GLS-tracking is inmiddels nóg erger: het pakket is terechtgekomen in een GLS-depot in Denemarken en later staat er “Niet afgeleverd – niet afgehaald bij ParcelShop”. Dat slaat nergens op bij een retour naar een bedrijf en wijst er duidelijk op dat de retourzending verkeerd is afgehandeld. Ondertussen zit ik in de slechtst mogelijke situatie: geen tapijt, geen geld terug, geen oplossing en geen enkele termijn.De klantenservice is traag en onbehulpzaam: geen verantwoordelijkheid, geen duidelijke planning, alleen standaard copy-paste reacties en uitstel. Een bedrijf hoort klanten niet zonder hun geld te laten zitten en ondertussen de vervoerder de schuld te geven, zeker niet wanneer de klant kan aantonen dat het retour is verzonden.Bestel-/retourgegevens (ter verificatie door Trendcarpet):Bestelling: 2577615.
I can’t believe the amount of negative reviews! This company is based in Sweden so if you’re in the UK or elsewhere the delivery will naturally take longer. Mine was surprisingly quick - it took just over a week to arrive. I ordered the 100% wool bobble rug and it’s just beautiful. It’s so thick and luxurious to walk on. Contrary to some other reviews, there was no ‘bad smell’, which is usually normal for wool-based products. I’m really pleased with the product and will definitely be ordering from this company again!
Extremely slow delivery. Ordered on 6 January, and the parcel was not even picked by the logistics firm until three business days later. Then, the parcel was on its way for more than two weeks, during which there were no updates. I contacted the customer service, which did not respond at all. Terrible, cannot recommend. The carpets themselves look and feel cheap.Edit: Order number 2551005, ordered 2026-01-06 21:36:35. Love that the only time I ever hear from this company is to be gaslit after leaving a bad review. Avoid!
I still have not received my parcel. When I ordered, it said 3-5 days for delivery. It has been much longer, and the tracking link still shows that it is at the dispatching center for more than 2 weeks now with no update from the sender. I keep sending emails but all I received was this link that does not show any movement.
I have had an extremely unsatisfactory experience with Trendcarpet.dk.During my vacation, while I was away on a trip, Trendcarpet.dk had a carpet worth approximately 10,000 DKK delivered to my address. I was neither at home, nor did I give authorization or any form of permission for anyone else to receive the item on my behalf.Nevertheless, Trendcarpet.dk insists that the delivery was correctly completed, claiming there is a signature. This signature is not mine, and at no point did I authorize a third party to sign for the delivery.Instead of taking responsibility or investigating the matter seriously, the company has consistently denied any possibility of an error on their part. The communication has been marked by finger-pointing and indirect accusations, effectively claiming that I personally received the item and insinuating that I am trying to deceive them. This is both unreasonable and highly unprofessional.Being met with mistrust and accusations, rather than assistance and responsible customer service, is completely unacceptable. When a product of this value goes missing, a company should take the situation seriously and work constructively toward a solution, not place the blame on the customer without documentation.In this case, Trendcarpet.dk has demonstrated a lack of responsibility, inadequate customer service, and a troubling approach to handling errors. This is by no means an experience I can recommend others risk.They should be ashamed.——-Respons..You say: With this company, you had an existing deposit permission, which allowed them to deposit the shipment without anyone being present at the time.——Secound time I tell u this — I don’t have any permission giving! Don’t have anything! Just understand that .!
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