The product itself has been reliable, offering solid antivirus protection and VPN for four years. However, I wanted to opt-out of auto-renewal due to price increases, and the process has been frustratingly difficult, bordering on deceptive. Finding the unsubscribe instructions requires logging into the website, and even then, I encountered errors preventing me from completing the process. After hours of effort, I finally reached a non-automated chat, but the representative requested extensive information before helping me. While the software is good, this experience has lowered my rating significantly, and I may look for alternative antivirus solutions.
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Trend Micro is a global leader in network antivirus and internet content security software and services with focus on outbreak prevention and enabling customers to manage the impact of network worms and virus threats.
