Review Time
After cancelling my subscription and moving to a different service years ago, I keep receiving bills for an annual subscription. Despite multiple cancellation attempts and emails, I'm being charged again this year for a service I no longer use. This situation feels fraudulent.
Even after cancelling my subscription and switching providers years ago, I still receive attempts to bill me for an annual subscription. I've sent multiple cancellation emails, yet I'm facing charges again this year for a service I no longer have. This situation feels fraudulent.
While I appreciate the product I have, I've been inundated with emails related to a previous activation code, urging me to return. I hesitated to unsubscribe, fearing I might miss important updates for my current plan. After numerous unanswered emails, I tried calling but found it impossible to reach a real person. The automated system directed me to a bot, which eventually led to a request for my credit card details to resolve an issue I didn't want to pay for. I just need someone to assist with my previous activation code. I ended up unsubscribing, hoping to stop the flood of emails, but I'm concerned about missing reminders for my legitimate subscription. I plan to switch to another product when my current subscription ends in 2027 due to the poor support.
I've been a customer for over 15 years, and everything was fine until they forced me into a new ID protection system. Now, I can't access my password manager without significant delays. I spent nearly a full day with support, but they could only advise me to wait for an update. The previous system functioned well, but the current one is entirely unsatisfactory. I won't continue with them once my subscription expires.
The product itself has been reliable, offering solid antivirus protection and VPN for four years. However, I wanted to opt-out of auto-renewal due to price increases, and the process has been frustratingly difficult, bordering on deceptive. Finding the unsubscribe instructions requires logging into the website, and even then, I encountered errors preventing me from completing the process. After hours of effort, I finally reached a non-automated chat, but the representative requested extensive information before helping me. While the software is good, this experience has lowered my rating significantly, and I may look for alternative antivirus solutions.
I've been a long-time user, but after they stopped supporting my version, updating took over 3.5 hours, including lengthy chat support that ultimately didn't resolve the issue. The instructions were unclear, and the AI assistance was unhelpful. I have to call back tomorrow with no virus protection and a two-year license. I can't recommend this service and will seek another provider.
The new ID Protection feature for password management is a significant downgrade from the previous version. Logging in has become nearly impossible, and it doesn't function well with popular browsers. I likely won't continue using this aspect of the service and may not renew my account next year.
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Trend Micro is a global leader in network antivirus and internet content security software and services with focus on outbreak prevention and enabling customers to manage the impact of network worms and virus threats.
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