THEY JUST DO NOT CARE :) I believe this company has a MENTAL TRADITION OVER 4 generations and ...needs to go see some doctors ! . Orderd a specific tyre, described as WARRANTED AND UK COMPLIANT. Several days after they send a message : THAT tyre is no good , they send me a replacement. I said NO ! DO NOT SEND ME ANOTHER TYRE ! They still sent it. Naked with a shipping label on a piece of cling film. Of course, different specs , different all together. Started the burden of returning through ebay (another company going down the drains) . Charles Trent JUST DOES NOT COMMUNICATE ! They left me to struggle ! Ebay has generated a silly return label via Royal Mail . Had to wrap the tyre in cardboard, took it to P.O. , they declined as the label was only valid for up to 2 kg small parcels and the parcel TOO BIG for their office ! Back to ebay customer service ...from India , DAYS of being passed on "to another specialist" and promises that I do not have to do anything anymore. Baloney ! Eventually Charles Trent organizes return, for another day then I haev advised them , tyre is being picked up ...NO CONFIRMATION for me to prove ! Tyre now long gone / returned and delivered to seller , NO REFUND whatsoever , just dozens of spam...ish messages from Charles Tren "Your request (296499) has been received and is being reviewed by our support staff. We will get back to you as soon as possible. If your message is regarding compatibility of a part or colour code please make sure your REG or VIN is in the message to allow us to help you faster."
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We are a 4th generation family run company with over 95 years of industry leading experience.
Here at Charles Trent we specialise in all things vehicle recycling and help you get the best price for your scrap, MOT failure or otherwise end of life vehicle.
In addition to our vehicle disposal service we have thousands of low cost parts available for almost any vehicle, boxed and ready to go. Choosing us can help you save up to 90% vs new!
Our on site wheel and tyre department has quality part worn tyres from £10, new tyres, batteries, alloy wheels and a host of other wheel accessories.
If you are a trader looking to purchase salvage vehicles we auction 100+ vehicles weekly through our online auction platform.
If you are looking for more information related to any of these services visit our website or head in and speak to our team who will be more than happy to help.See more
