Review Time
Website suggests they scrap cars, went through the online form process waiting for a call back. Ended up having to call them repeatedly and then to be told they don't take end of life vehicles. I was trying to use their (nearby) Rugby office, which I was then informed has nobody at it! Website information seems to be way off.
Website suggests they scrap cars, went through the online form process waiting for a call back. Ended up having to call them repeatedly and then to be told they don't take end of life vehicles. I was trying to use their (nearby) Rugby office, which I was then informed has nobody at it! Website information seems to be way off.
Please please please do not use this company. They sell fully gear boxes that aren’t complete. I have made several phone calls from November almost to the middle of January to try and resolve this issue. I was kindly offered £50 goodwill gesture back for a £300 gearbox. I have requested this £50 several times and now they are asking for a recall recording as they don’t have this. They also asked for a call recording when I’ve booked and placed an order with them to make sure the gearbox definitely fitted the car. This was a phone call made and confirmed by their staff which they have no recollection of please avoid all costs. I have tried to receive my call recordings from EE and this is not possible. The company is aware of this. This is why they ask for it because they know you can’t supply it. I still have a car that’s not on the road some three months later.
You can’t trust that company,they are completely liars. I bought a part for next day delivery,they promised I will receive my parts in the next day. But in the next day I was waiting all day,my mechanic was waiting all day,nothing arrived. I called the customer services and they said I will receive my parts in the next 3-4 days,but they charged me for next day delivery. Never ever gonna buy from them anymore
Very poor experience. Just can't get hold of anyone on the phone. I have been trying for 2 days now and have given up. They quoted me £2 for a 2013 Hyundai i20. 96000. £2.00 charge for bank payment. They are a waist of time. Go to your local breakers yard.
THEY JUST DO NOT CARE :) I believe this company has a MENTAL TRADITION OVER 4 generations and ...needs to go see some doctors ! . Orderd a specific tyre, described as WARRANTED AND UK COMPLIANT. Several days after they send a message : THAT tyre is no good , they send me a replacement. I said NO ! DO NOT SEND ME ANOTHER TYRE ! They still sent it. Naked with a shipping label on a piece of cling film. Of course, different specs , different all together. Started the burden of returning through ebay (another company going down the drains) . Charles Trent JUST DOES NOT COMMUNICATE ! They left me to struggle ! Ebay has generated a silly return label via Royal Mail . Had to wrap the tyre in cardboard, took it to P.O. , they declined as the label was only valid for up to 2 kg small parcels and the parcel TOO BIG for their office ! Back to ebay customer service ...from India , DAYS of being passed on "to another specialist" and promises that I do not have to do anything anymore. Baloney ! Eventually Charles Trent organizes return, for another day then I haev advised them , tyre is being picked up ...NO CONFIRMATION for me to prove ! Tyre now long gone / returned and delivered to seller , NO REFUND whatsoever , just dozens of spam...ish messages from Charles Tren "Your request (296499) has been received and is being reviewed by our support staff. We will get back to you as soon as possible. If your message is regarding compatibility of a part or colour code please make sure your REG or VIN is in the message to allow us to help you faster."
I needed a gearbox for a Micra and found a good selection on here. My garage had rung round local breakers and got a price of £325 but no kind of provenance or warranty.Trent's had the vehicle VIN, age & mileage, plus they have various levels of warranty.I would have given 5 stars but I paid for next day delivery to my garage's address at 14:20 on a Friday and put a note in the order message field to please arrange delivery on Monday but didn't receive any tracking communication mentioned during the order process and it wasn't delivered until mid afternoon on Tuesday, which meant further delays with the repair.Having said all that, I'll be shopping on here again when the need arises and would recommend them. Just make sure you get the delivery updates to reduce complications down the line.
Really poor experience. Was given a price that included some scratches and average wear and tear. My car is in very good condition, bar some scratches on bumper. Surprise surprise! On collection the price was lowered. I had been warned that they were unscrupulous and it's true. And they haven't even paid me yet - adding insult to injury. Shame on them. I told them I would leave this negative review and it seemed not to bother them one bit, so here it is. Advice: go elsewhere.
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We are a 4th generation family run company with over 95 years of industry leading experience.
Here at Charles Trent we specialise in all things vehicle recycling and help you get the best price for your scrap, MOT failure or otherwise end of life vehicle.
In addition to our vehicle disposal service we have thousands of low cost parts available for almost any vehicle, boxed and ready to go. Choosing us can help you save up to 90% vs new!
Our on site wheel and tyre department has quality part worn tyres from £10, new tyres, batteries, alloy wheels and a host of other wheel accessories.
If you are a trader looking to purchase salvage vehicles we auction 100+ vehicles weekly through our online auction platform.
If you are looking for more information related to any of these services visit our website or head in and speak to our team who will be more than happy to help.See more
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