I'm a very practical guy. If the cost is top dollar, I have top dollar expectations (especially when it comes to my company). Nothing could've prepared my team and I for the absolute garbage experience we faced. Especially with how mechanical and soulless their support team was. I rarely ever ask for a manager because I try to work with people. But in this case, we obviously needed the tool to be working so it doesn't limit my business and the first customer support person was just copy and pasting the same response (literally the same thing word for word), even while I'm hear sharing screenshots, explaining further, everything....... Now the manager - even worse. She sent the same script via email with just the top paragraph modified to introduce herself. I've never seen such crappy customer service (especially from Switzerland) and with Tresorit being a big company of theirs, that's a bad representation of the Swiss people. I'm not shocked that Tresorit's overall review rating is so horrendous. It's what their customer support team worked for. They simply couldn't care less. I'm happy this happened because after much research, we gave Sync.com a try and realized it was far superior and more affordable. 🧠PRO TIP: Take it from me and run away from Tresorit.
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Tresorit is the ultra-secure place in the cloud to store, sync and share files easily from anywhere, anytime.
