Review Time
About two months ago we replaced Sync.com with Tresorit, and it honestly feels like we finally got our business back.
Tresorit clearly prioritizes security architecture, reliability, and professional-grade workflows. Once you spend a little time understanding the logic behind how their system operates, the design choices start to make sense and you realize they’re following what most security professionals would consider best practice.
Their zero-knowledge encryption model means the provider cannot read your files, which is exactly what you want when you're responsible for confidential client documents. At the same time, the platform is stable and syncing behaves consistently and predictably, which was a constant struggle for us previously.
It’s rare to find a system that both raises the security standard and improves day-to-day usability, but that’s exactly what we experienced after switching.
For any business handling sensitive information, Tresorit has proven to be a serious upgrade.
About two months ago we replaced Sync.com with Tresorit, and it honestly feels like we finally got our business back.Tresorit clearly prioritizes security architecture, reliability, and professional-grade workflows. Once you spend a little time understanding the logic behind how their system operates, the design choices start to make sense and you realize they’re following what most security professionals would consider best practice.Their zero-knowledge encryption model means the provider cannot read your files, which is exactly what you want when you're responsible for confidential client documents. At the same time, the platform is stable and syncing behaves consistently and predictably, which was a constant struggle for us previously.It’s rare to find a system that both raises the security standard and improves day-to-day usability, but that’s exactly what we experienced after switching.For any business handling sensitive information, Tresorit has proven to be a serious upgrade.
I'm a very practical guy. If the cost is top dollar, I have top dollar expectations (especially when it comes to my company). Nothing could've prepared my team and I for the absolute garbage experience we faced. Especially with how mechanical and soulless their support team was. I rarely ever ask for a manager because I try to work with people. But in this case, we obviously needed the tool to be working so it doesn't limit my business and the first customer support person was just copy and pasting the same response (literally the same thing word for word), even while I'm hear sharing screenshots, explaining further, everything....... Now the manager - even worse. She sent the same script via email with just the top paragraph modified to introduce herself. I've never seen such crappy customer service (especially from Switzerland) and with Tresorit being a big company of theirs, that's a bad representation of the Swiss people. I'm not shocked that Tresorit's overall review rating is so horrendous. It's what their customer support team worked for. They simply couldn't care less. I'm happy this happened because after much research, we gave Sync.com a try and realized it was far superior and more affordable. 🧠PRO TIP: Take it from me and run away from Tresorit.
I’ve been using Tresorit for 8 years for cloud backup, and it’s been super reliable. Everything works perfectly, and it’s really secure. The only downside is that they only accept PayPal and credit cards, no crypto, which is a bummer. But honestly, no other service even comes close to Tresorit, so I’m sticking with it. It’s not the cheapest, but it’s definitely worth it.
I don’t advise Tresorit .I bought for 142 euro a subscription.I downloaded and could not get access both with my computer nor with my phone to the downloaded app.Support from Tresorit tried for 2 months to give solution, however, they did not succeed and said an update is coming soon.I ask to refund my 142 euro, they refused because money back is within 8 days, I said it never worked, they refused again to refund.I advise do not pay any amount to TRESORIT, because you don’t get refund if it is not working.
I've just finished evaluating Tresorit as a EU-based possibility for our business to replace Dropbox. Unfortunately, we'll be opting for another provider.In my two-week experience, we found Tesorit's documentation to be lacking. Critical information is missing about terminoloigy and differences in how Tesorit works, particularly ecompared to more familiar cloud-storage systems like Dropbox. Tresorit give little in the way of information or alerts about files that fail to upload or sync. Unless I ran a diff script and closely examined the directory structure I uploaded for testing, I would not have discovered the many files that simply did not upload.As others have pointed out, Tresorit is slow, both for up- and download. A related annoyance is that, when clicking on a discloure arrow (aka "twistie") inside the Tresorit folder in Mac's Finder, the folder contents don't appear unless you fully open the folder by double-clicking. This makes efficient visual scanning impossible, since without double-clicking (and then waiting) on each folder, they appear empty. On the other hand, Tresorit looks attractive and does much right. The document scanning function in the iPhone app is great. The ability to search natively with Spotlight or in Finder is appreciated. (Not the case with many other cloud storage services.) Also, Tresorit uses file stubs locally to conserve space.Although I haven't experienced it myself, I've read several comments here and elsewhere about indifferent customer service. I've experienced that with other vendors and don't wish to repeat the experience, especially at a critical moment.Unfortunately, the negatives seem to outweigh positivies. Conclusion: after my two weeks I simply don't have enough confidence in Tresorit to entrust it with our files.
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