I bought 4 polo shirts online and returned 2 within the 14 days allowed. Trespass advised to keep proof of postage. It did not advise you must track the postage. I posted it on 22 Aug 2025, should only take one day to arrive. 17 days later I still have no refund. I speak to trespass by email and they say my returns never arrived. Sent them proof of my postage which they would not accept. They said my receipt only proves I posted it and doesn’t prove they received it. They are saying An Post didn’t deliver it, which is a lie. Trespass are a disgrace to disbelieve customers and blame someone else. I now have lost the cost of 2 polo shirts plus the cost of posting them back. They don’t deserve our custom. I will never buy from them again and I advise all customers not to buy from them either. They don’t deserve our custom.
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