I recently had a disappointing experience with Trespass Ireland, particularly at the Newbridge store, which I feel compelled to share. After purchasing a pair of shoes that caused significant discomfort, my attempts to return them were met with resistance and unsatisfactory responses from both the Newbridge and a Dublin store. Despite reaching out to customer service, I faced weeks of silence followed by mixed messages, including a withdrawn offer of a prepaid return label after I had already incurred over €40 in shipping costs based on their initial agreement to accept the return. This situation has not only left me out of pocket for the shoes and shipping but also deeply frustrated by the lack of clear communication and accountability from Trespass. My previous loyalty to the brand has been marred by this experience, highlighting a need for better management and customer service practices. I am now seeking a full refund for both the shoes and the additional costs incurred.
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