Review Time
I am currently participating in my second trial with Trials4us and have found both experiences to be very positive indeed.
Firstly I would like to mention the recruitment team. They ensured that the process was extremely easy and looked after me extremely well throughout the whole time I was with them. Special mention for Julian who always went that extra mile to make sure I had everything I needed to make the whole process easy.
Secondly I would also like to mention the outpatient team who took over from the recruitment team. Again they always go the extra mile to ensure you have everything you need in place. Special mention for Sayeda here, she is a credit to Richmond.
Thirdly is the medical staff. Again they always go above and beyond to make sure you are well looked after. The doctors are very knowledgeable and happily address any questions/concerns you may have have. The remaining medical staff are also amazing and carry out their duties with professionalism and kindness.
Lastly but by no means least are the support staff, from receptionists to the catering lady are all fantastic, friendly and welcoming.
All I would say is that if you have signed up for trials just be patient as you may not be suitable for a particular trial but there may be one further down the road that you are perfect for.
All in all I am happy to recommend trials4us.
I have been attending Richmond Pharmacology for over six years, participating in my eyes an essential study due to my health condition. From day one I found the staff to be very professional and conscientious in their work. You are put at ease the minute you step through the entrance door by the reception staff. In my early visits life was very difficult with the pandemic, but Richmond managed the situation very well. The accommodation they provided was more than adequate, I was/am feed during my visits, and there is endless coffee served by helpful staff. The treatment areas are bright, well decorated and welcoming. It’s likely I will continue attending Richmond Pharmacology for a number of years, which I have no problem with. Well done Richmond
I have been with Richmond Pharmacology for over 5 years. I am not a volunteer, I need the trials I am on to survive. I am absolutely sure that with out the RPL trials and the expertise of the teams at RPL I might not be here NOW. I would strongly urge anyone who is interested in medical trails, to review the work done by RPL and put yourself forward. After all, you might not benefit, but the younger generation most certainly will.
I have been participating in trials for over 3 years. During this period I have found it most rewarding to be part of a medical trial developing a potential cure for a certain medical problem.I have always found the administration & medical teams friendly & caring of patients needs. A big plus to participation was a full medical we received every six months.I would strongly recommend anyone offered a place on a trial to say ‘yes’ to participating for the benefit of medical science in developing a new drug or medicine.
I would like to raise a complaint regarding my recent experience with Richmond Pharmacology.I initially contacted their team in February to express interest in participating in one of your clinical trials. During this process, I completed a phone screening with a lovely lady where I answered all relevant medical questions. Following this, I provided consent for them to contact my GP and access my medical records.At a later stage, I was informed by the lovely lady that my medical records had been received and that everything was in place. I was told that whenever I was ready, I could proceed with booking into a trial. I was also given potential dates in April, as I was unavailable during February and March.Based on this information, I confirmed my availability and was advised to call back to secure a booking. I therefore requested and received approval for time off work.However, when I contacted their team again on Monday to finalise the booking, I was told by another associate (Julia) that I needed to provide consent for my medical records again, which I found confusing as this had already been done.The following day, I received an email stating that it would not be possible to book me in after a review of my medical records. This is particularly frustrating, as I had previously been told that they received my medicals records already. That my medical records were on their system already and that I could proceed with booking whenever I was ready.It appears that there is a lack of clear communication and internal coordination. I understand that there is a need for a medical review by a doctor before confirming eligibility. But, by telling me that we already have your medicals records in your system that you just need to book you in, I thought that they already checked my eligibility and so on and determined that I would be eligible for the trial. While I understand that a doctor must review medical records before confirming eligibility, I was given misleading information that led me to believe this process had already been completed.I know that I would have to attend a pre-trial testing where they check if you have drugs on the system, check your urine and so on. I know all of this because I’m a blood donor. I even stopped donated blood because of this trials.As a result of this misinformation, I booked annual leave unnecessarily.I was later told that my ineligibility may be due to medication I take. I only mediation that I take is for migraines (such as Anadin Extra and other occasional medication that I take just occasionally when I have migraines as I don’t take them every single day. Only when I have migraines!). I fully understand and accept if this affects my eligibility: me taking pills for migraines occasionally. However, my concern is not the decision itself, but the process and the misleading information I was given. Apparently the doctor only check your eligibility when they book you in on the system. So you book in and then the doctor go to access your medical records to check eligibility at the same time.Additionally, when I requested to speak with a manager, I was told this was not necessary by Julia. That she understood how I felts, but that it was an unnecessary thing to do. When I eventually spoke with a manager (Amina), I felt that my concerns were not taken seriously, and there was little understanding of the inconvenience caused. She was very full of herself! She told me that she didn’t see any problem. I hope both ladies never are put in such a situation. Good luck for them. I think the company is in good hands.Overall, I am very disappointed with the level of customer service and communication. I would strongly recommend that in future, participants are clearly informed and please if you want to participate don’t book any time off when they tell you to the just call to booked you in.This experience has resulted in a significant waste of my time and annual leave. Yes, because now I book holidays for nothing! Don’t waste your time.
I have been involved with Richmond Pharmacology now for over 6 years and will continue to be associated with them for as long as I can.The first thing that strikes you is the professionalism, friendliness and compassion of the staff, nothing is ever too much trouble and you always feel well looked after. The clinical side is excellent and they have even diagnosed, via a blood test, a condition that I was unaware of, and I am now being monitored via my own G.P and NHS clinics. Without my involvement with Richmond this would have been left diagnosed and untreated.So, in summary, highly recommend Sent from my iPad
Claim your business profile now and gain access to all features and respond to customer reviews.
aimhightuition.net
fundedknight.com
fundscap.com
rateddriving.com
petersage.com
finestro.io
trueresume.ai
remotelearning.school
beflawsomeschool.com
silver.dev