It would be 1 out of 10, if that were an option. Their only skill would appear to be signing you up. After that all support is virtually non-existant.
We have been clients since 2023 and initially they were good at their job, however of late they have consistently failed to achieve adequate level of support.
We have been requesting a safety improvement at our home, which falls well within the approved guidelines.
As a self managed package we provided all requested documentation in January and are still waiting.
We have not received a statement since last October and yet are expected to ensure we remain within our budgetary constraints, without being made aware of what funds are available.
All in all a very disappointing operation we appear to be stuck with, given the lengthy time involved in moving to another care provider. However our patience is by no means endless.
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Trilogy Care is a Home Care Package provider that empowers older Australians to live independently in the home they love for longer. 💙❤️💛
