Review Time
It would be 1 out of 10, if that were an option. Their only skill would appear to be signing you up. After that all support is virtually non-existant.
We have been clients since 2023 and initially they were good at their job, however of late they have consistently failed to achieve adequate level of support.
We have been requesting a safety improvement at our home, which falls well within the approved guidelines.
As a self managed package we provided all requested documentation in January and are still waiting.
We have not received a statement since last October and yet are expected to ensure we remain within our budgetary constraints, without being made aware of what funds are available.
All in all a very disappointing operation we appear to be stuck with, given the lengthy time involved in moving to another care provider. However our patience is by no means endless.
My father said the service he received as a prisoner of war in Vietnam was 10 times better then the service he gets at Trilogy Care.
That tells you how bad Trilogy really is because they don’t pay suppliers and care workers and leave aged clients without supplemental food and care assistance.
I have found the company very easy to interact with, whether on the phone or via email. When calling, you don't have to wait long for assistance; if you're short on time, you can request a callback, which typically occurs the same day. Their team is always helpful and guides you effectively when you're uncertain about how to proceed. You are assigned a care partner who collaborates with you, ensuring you know exactly who to reach out to when needed. Building a rapport with them is incredibly beneficial when seeking support. I would gladly recommend the company to anyone in need of their assistance and expertise.
I’m eager to start with the service. We’ve received excellent support from a representative who has been incredibly helpful and guided us effectively. This individual is not only knowledgeable but also possesses exceptional customer service skills. It’s been a joy communicating with them and others from the support team.
I'm excited to begin my journey with the service. Our representative has been incredibly supportive and directed us appropriately. They are not only well-informed but also possess excellent customer service skills. It's been a delight communicating with them and the rest of the partnership team.
I truly wish I could rate them lower. I have no desire to continue with this organization; their service is subpar. Previously, I had a direct line to my care coordinator who kept me updated, but now I feel lost. We switched due to previous provider issues, and now I'm facing numerous problems with this new arrangement. Communication has been virtually nonexistent, and despite leaving multiple messages, I've received no response. It has been almost a month since my initial welcome call, and after raising a complaint, I was told my concerns would be addressed, yet nothing has changed. This lack of organization is unacceptable, and I question why I should continue with their care.
My experience with this service provider has been very disappointing. There was no communication regarding the new care package for weeks, causing unnecessary stress. Many caregivers went unpaid and left due to ongoing issues, leaving gaps in support. The lack of clarity in communication has been frustrating, as important updates were not relayed. For a care provider, this level of disorganization is completely unacceptable. I hope they seriously reconsider their processes, especially in communication and client support. Based on my experience, I cannot recommend them at this time.
There are many assurances given while waiting for responses, but the actions do not match the words. My care partner was responsive but has been unavailable for over a month, and no one has taken over her duties. I’ve lost track of my funds for home modifications, and my inquiries have resulted in no clear answers. Despite submitting necessary documentation, nothing has progressed. The fees I pay seem to be mishandled, and I’ve been left without the promised follow-ups. It's frustrating to be told that my issues are being escalated without any results.
If you're in the region, please conduct thorough research before choosing this provider. Based on our experience, I strongly advise others to look elsewhere to avoid the stress and lack of support we faced. Communication was alarmingly poor, with calls and emails often going unanswered for weeks. When my family needed assistance, we were left without any support. The disorganization we encountered is deeply concerning, especially in a care setting. No family should face this level of neglect and confusion.
Claim your business profile now and gain access to all features and respond to customer reviews.
Trilogy Care is a Home Care Package provider that empowers older Australians to live independently in the home they love for longer. 💙❤️💛
healthwarehouse.com
baby-thrive.com
heavydutymobility.com
www.subliminalclub.com
dentmax.com.tr
fountaintrt.com
gofreddie.com
carelinx.com
baudentalhospital.com
mentalyc.com
