I submitted a claim on December 5, 2025, and since then, I have only received one call from them without any prompting on my part. I have had to reach out repeatedly to get updates on my claim. They refer you to a portal that has seen no activity since around December 11, except for my inquiries. Meanwhile, I have incurred extra costs for a replacement vehicle, which I am told cannot be arranged. Living in a small village on the outskirts of a rural area, I have no access to public transport, and I am only informed that they will contact me, but if I don't call them, I receive no updates.
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