Review Time
I rarely update reviews multiple times, but the fact I am now writing yet another 1-star review speaks for itself.
My subsidence claim was first reported in September 2022. We are now well into 2026 and it remains unresolved.
Since my first review, Trinity Claims have publicly replied each time stating that my case would be reviewed and that someone would be in contact. In reality, nothing meaningful changes. There is no continuity, no accountability, and no sustained improvement in how my claim is handled.
Over the past three years I have experienced:
Formal complaints ignored for weeks or months
“Final responses” that never materialise
Repeated changes in position without new evidence
Contractors instructed, cancelled, and contradicted
Cash settlement offers issued without agreement or discussion
Structural findings relied upon despite clear uncertainty within the reports themselves
At renewal, I am repeatedly told I cannot move insurer because of the ongoing subsidence claim. The practical effect is that while this claim drags on year after year, I am effectively prevented from switching providers. After this length of time, that situation feels deeply unfair.
Even where clear remedial routes have been identified by contractors, the claim is redirected into further investigation instead of simply rectifying the issue. Straightforward repairs that should have been completed long ago remain outstanding.
What is most concerning is the pattern. This is not a one-off mistake or a temporary lapse in service, it has been consistent mismanagement stretching back to 2022. Each time I escalate, I receive a polite public response. Each time, the underlying problems continue.
After three years of stress, delay, and circular handling, I cannot recommend Trinity Claims to anyone. If you are unfortunate enough to need them for a complex claim, be prepared for a very long and frustrating experience.
I submitted a claim for subsidence last September, and the assessor visited within two weeks, which was a positive start. However, since that time, I've received no updates. I've repeatedly requested a progress report via the online message portal, but all I hear is, "Sorry for the delay, we are still looking into it." My last attempt to reach out was on January 5th, and as of January 22nd, there has been no response. My home is at risk of serious damage while I wait for them to arrange repairs.
Fantastic Journey So Far
The portal is excellent; it's advisable to send a message and request a call to ensure you speak with the appropriate representative.
All companies linked with the service appear to be quite reputable.
A special thanks to our account representative. They are clearly knowledgeable and bring a sense of calm to help navigate a stressful situation.
Thank you.
Initially, I was informed that the storm damage to the roof wouldn't be covered, but it was eventually repaired. I can't confirm the roof's condition until we experience another severe storm. However, the work done to decorate my hallway and cover the stains was excellent.
I submitted a claim on December 5, 2025, and since then, I have only received one call from them without any prompting on my part. I have had to reach out repeatedly to get updates on my claim. They refer you to a portal that has seen no activity since around December 11, except for my inquiries. Meanwhile, I have incurred extra costs for a replacement vehicle, which I am told cannot be arranged. Living in a small village on the outskirts of a rural area, I have no access to public transport, and I am only informed that they will contact me, but if I don't call them, I receive no updates.
Very disappointing service. There was a wait of at least half an hour to get through, and when I finally did, I received typical responses like 'I'll get back to you tomorrow' and 'I'll follow up on this,' but nothing ever happened. Consider opting for a more reliable option.
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