I submitted a claim for subsidence last September, and the assessor visited within two weeks, which was a positive start. However, since that time, I've received no updates. I've repeatedly requested a progress report via the online message portal, but all I hear is, "Sorry for the delay, we are still looking into it." My last attempt to reach out was on January 5th, and as of January 22nd, there has been no response. My home is at risk of serious damage while I wait for them to arrange repairs.
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