I've had an account with Triodos for some time now.I like the fact they're ethical, but they lose stars for being behind on their technology at the expense of their customers.Their technology offering has improved since I've been a customer but it really doesn't seem to compare to modern day banking, and I don't think the fact they're an ethical bank is sufficient reason for this, especially with the £3 a month fee.The biggest annoyance for me at the moment is the slow faster payments. I've checked their website today and in fairness they have now updated it to say that faster payments are not immediate and are within 2 hours, but despite this setting of expectation, every single other bank I've used has faster payments that arrive immediately. This makes it frustrating when transferring payments between a few of my bank accounts as I regularly do when managing my finances.Additionally, I've had one instance where my salary didn't arrive until 2PM on the due date, despite my employer paying it on time. Again, this is 'sticking within the industry limits of a BACS payment' but other banks exceed industry standard and the customers face the brunt of these delays. I believe they are limited in what they can do due to the fact their clearing account is with NatWest banking group.Improvement to these annoyances will go a long way for Triodos.Edit since Triodos response: Based on the response, I think Triodos have missed the point. Faster payments with Triodos are always within the two hour window in my experience, but are not immediate, unlike with other banks. This is whether or not payments are flagged for review. My salary I mentioned in my review is a different point, and was via BACS not via FP, with the delays not as the result of my payment being flagged, as Triodos has no sight of the money until your second batch run with NatWest group, at 2PM.
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