I have been using Triodos for several years now and am completely dissatisfied with it.Payments take too long to go through. Sometimes it takes several hours to show if someone has transferred money, which is too slow for a modern bank. This is awfulif you are trying to pay for a product privately and the recipient can’t see any payment.If you do not use your account for approximately 90 days, they threaten to close it, despite paying them to simply have the account.Their ISA interest rates seem to get worse every year, and their terms and conditions just keep making things worse for customers.In terms of customer service, they seem indifferent and there is a complete lack of care for customers.I signed up to be green, and do my bit for the planet, but I’ve found it difficult to use the current account due to how slow transactions are, and the services simply aren’t as good now.A bank with green investments is a wonderful idea, but Triodos need to improve their banking and the way they treat customers, if they want to change the planet.
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Banking for people and the planet. Triodos is the world’s leading sustainable bank, making money work for positive social, environmental and cultural change.
