ideologically dedicated to the transition to the app for banking when web based banking was accessible & working, refuse to understand digital exclusion/accessibility. do not understand disability and want users having difficulties to do free market research for them when they are already overburdened instead of paying experts who could assist them to understand accessibility make their services accessible. Very dangerous to bank with if you have access difficulties. Expect to be left high and dry unable to pay bills or access your money for weeks and gaslit with phrases like 'we want to help users with access difficulties understand how they can access our digital services'. its a shocking attitude. you cant train people with disabilities to not have them. just make it accessible.
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