Trip Advisor gives businesses the opportunity to list, which I am appreciative of. But that's about it. When you need help changing the name of your business you have to remove and then add the new name. This causes you to loose your status and algorythmic success. I had some questions to ask them concerning my fears as a business owner. They give you this number to call (781) 800-5000 but it is just a recording sending you to a never ending website of hours of searching for help at their designated site instead of getting the task expediated as they say in their recording. Also, you are sent to a 3rd party platform to write what's wrong called, "pissedconsumer" which I find derogatory and shows that they are already labeling me as a problem instead of just helping me. Unlike tourist platforms like airbnb, vrbo and business platforms like wix.com, which have excellent customer service and don't punish you for having important questions and frustration for already spending hours trying to resolve the issue, Trip Advisor has showed us how they really feel about working with those of us who are enriching the lives of millions.
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