Review Time
Why is honesty discouraged? I shared my genuine review about a recent visit and was shocked by the condition of several birds that lacked water. My friends and I had to provide water from an outside tap ourselves, despite informing three staff members about the situation, and nothing was addressed while we were there. These poor creatures were desperately seeking water! I attempted to post my review on a popular platform, but it was rejected on the grounds that it wasn't relevant to the trip.
I completely disagree! The welfare of animals and birds gasping for water is absolutely relevant! They were trying to climb the sides of their cramped enclosures, which might have looked friendly to those unfamiliar with the situation, but they were actually pleading for help!
People deserve to know whether a facility that houses animals and birds for entertainment is treating them properly. If you visited a zoo and saw animals trying to escape for a drink due to staff negligence, that would surely matter! Just as dirty restrooms, poor food, or unprofessional staff would.
I eventually posted my review on another site, believing that the original platform was meant for honest and genuine feedback, which I provided. I noted that the birds had no water and their drinkers were completely dry, yet my review remains unpublished. Not everything is perfect! The public deserves an honest account, not a fabricated “Everything was wonderful” review. It seems that speaking the truth is being suppressed. I am extremely frustrated.
We have participated in numerous tours in the past, and our guides have typically been engaging and informative. However, our experience with the recent tour was quite disappointing. The itinerary promised much but failed to deliver. Our guide was notably uncommunicative, making the experience frustrating. The driver picked us up in an uncomfortable vehicle, and we stopped for a quick breakfast at a convenience store where the driver used his loyalty card for our purchase without asking. The ride was almost silent, and we had to repeatedly ask our guide for information about what we were passing. Upon arriving in Morelia, we only briefly stopped at the aqueduct and the cathedral, while several other stops on the itinerary were ignored. When we asked about these missed stops, the guide claimed it was our responsibility to inform her of the itinerary details, which led to an uncomfortable confrontation. During our drive through Patzcuaro, we were pulled over by police, and the driver instructed us to claim we were relatives, which further eroded our trust in the service. After a long day without food, we had to request a meal break, and our guide had no recommendations. While we were relieved when our guide and driver returned to take us back, we expressed our concerns about the vehicle's condition, only to be told we could upgrade for an extra fee. The ride back was again in silence. This experience starkly contrasted with our previous tours, where guides took pride in their work. The unrealistic itinerary and unprofessional behavior left us feeling unsafe and dissatisfied. We reported our concerns to the booking platform, but ultimately, the resolution favored the tour operator. To sum it up, our experience with this service was far from satisfactory.
We have taken many Tripadvisor/Viator tours. Our tour guides have always been engaging, informative and interesting. Our tour with Guanajuato VIP, unfortunately, was an unmitigated disaster. The tour itinerary for Morelia, Patzcuaro and Janitzio from Guanajuato overpromises' and under delivers. Additionally, our tour guide was astoundingly uncommunicative and obtuse. We would not recommend anyone take a tour provided by Guanajuato VIP. The tour driver picked us up in Guanajuato for the three-hour drive to Morelia in an old, uncomfortable compact car with expired Nebraska license plate (we have a photo of the plate). On the road, we stopped at an OXXO for “breakfast.” Our driver shocked us when he, without asking, presented his loyalty card to the store clerk for our purchase. The three-hour ride was conducted in virtual silence...our tour guide didn’t review the itinerary with us nor explain anything we were to see or pass by. To get any information from our tour guide, we had to constantly ask questions about what we were seeing. Our tour guide’s behavior was vexing and frustrating.Once we arrived in Morelia we stopped for 10 minutes at the aqueduct (at our request as it was noted on the itinerary as a pass-by) and for 30 minutes at the cathedral. Our tour guide indicated it was time to leave Morelia when we addressed the Guanajuato VIP’s tour itinerary with her. There were several additional stops on the itinerary in Morelia we hadn’t seen. We showed the tour guide the Guanajuato VIP’s tour itinerary (that we paid for on Viator) but the tour guide justified herself by saying the itinerary was our responsibility and we should have let her know when we left for the tour. This created an unpleasant adversarial situation between the tour guide and us. What was on the itinerary:Isla Janitzio / 2 hrsPatzcuaro / 1 hrMercado de Dulces Y Artesanias Morelia / 30 minUniversidad Michoacana de San Nicolas de Hidalgo / 30 minPalacio Clavijero y Bibloteca / 30 minCatedral de Morelia / 30 minPalace Michoacan State Government / 30 minAntiguo Palacio de Justicia / 30 minAcueducto de Morelia / pass byFuente de las Tarascas / pass by Parroquia de la Inmaculada de Morelia / 30 minMuseo del Dulce / 30 minWhat we saw:Isla Janitzio for 2 hrsPatzcuaro for 1 hr Acueducto de Morelia for 10 minutes Catedral de Morelia for 30 minAs we drove through Patzcuaro, police on a motorcycle pulled us over. Our driver told us, “If the police ask you, tell him you are our relatives.” The driver was told we would not get involved. At this point, the tour company lost our trust. Worse yet, Guanajuato VIP put our personal safety at risk. Fortunately, the police let us go. It was 3pm when we had returned from Isla Janitzio and we hadn’t eaten all day. We were famished. We had to request time to eat in Patzcuaro (our tour guide had no restaurant recommendations for Centro-Historico Patzcuaro). We ate by ourselves (our guide and driver excusing themselves). The relationship with our tour guide had deteriorated to the point where we seriously wondered over dinner if we were going to be abandoned in Patzcuaro (our lodging was in Guanajuato). We spent our dinner frantically searching for transportation options back to Guanajuato. Thankfully, our guide and driver did return to pick us up. When we expressed concerns with the poor condition of our vehicle our guide indicated we could have a better vehicle for our scheduled tour the next day – for an additional cost. We drove from Patzcuaro back to Guanajuato (four hours) in silence.Every tour we took with Viator/Tripadvisor has been staffed by licensed tour guides who seemed to enjoy their work and take pride their country, its history and traditions. That was not our experience with this tour operator. The tour itinerary sets unrealistic expectations; distance/stop/times are fictional. It didn’t help that our driver exhibited unprofessional behavior and that our tour guide was extraordinarily uncommunicative and dismissive. Our personal safety was placed at risk and our money and time was wasted by Guanajuato VIP. We called Viator/Tripadvisor that evening to explain our personal security concerns, frustration regarding the false itinerary and the tour guide's behavior. The Viator agent we spoke to was understanding and sympathetic. Unfortunately, Viator ultimately settled the dispute in their business interest and in agreement with the tour operator.As an addendum, and to summarize our experience with Guanajuato VIP, Guanajuato VIP sent an expletive laden message to us.
I left a review for them and was totally blown off!!!Dear E, Our travel community appreciates you wanting to share your experience with them. Unfortunately, we cannot publish your contribution as it does not meet our review guidelines. For more information, please see our policy about Bias & Attempts to Manipulate Tripadvisor Rankings. Your reviews help your fellow travelers and we look forward to your continued participation in our community. Tripadvisor Support Team If you have a moment, we'd like to get your feedback on your experience with this short survey. Thank you!This was my postGrand Wailea, A Waldorf Astoria Resort Wailea Disrespected and Unwelcome – A Disturbing Experience at Grand WaileaAs a timeshare owner, I expected to be treated with the same respect as any guest. Instead, my family and I were kicked out of the pool area by management, who claimed that we didn’t have access to the resort amenities — despite the fact that nowhere in writing does it say that timeshare owners are excluded. What made the situation even worse was the tone and attitude of the staff. The interaction left me feeling not just dismissed, but singled out. As a Black person, I can’t help but feel that race played a role in how we were treated. The lack of clarity in policy combined with the way management approached us made the experience humiliating and painful. There is no need to keep mentioning how expensive your rooms are! A timeshare is way more expensive! We’ve invested thousands of dollars into this resort through ownership, and to be treated this way was unacceptable. Grand Wailea needs to train its staff on both proper guest relations and cultural sensitivity. Every guest and owner deserves dignity and fair treatment, no matter their background. Until the resort addresses this issue and clarifies its policies, I cannot in good conscience recommend Grand Wailea to anyone.
If I could give zero stars, I would. Bought tickets on Trip Advisor for the Uffizi museum in Florence. Had the digital tickets on my phone: all good, I thought. Not a bit of it: the real tickets - the ones that will gain entrance to the actual museum - have to be procured from a random guy on some street corner nearby. Why? I had the QR codes on my phone. We paid for 'fast track' but it so wasn't 'fast' track at all. More 'confusing and enraging track'. Nowhere was it explained that this was what we would have to do. My advice: don't waste your hard-earned cash on Trip Advisor's false promises and just get in the queue for the unticketed. Never again. They refused to publish this review on their own website, incidentally. We did get into the museum but it was a struggle and we didn't pay for that!
Cucina carina is a restaurant in Mount Laurel NJ. My wife and I went for a nice nite out. Soup was served in a cup smaller than I have ever seen. Should have been much hotter. Salad was also quite small. Rolls were fabulous. Soft and right out of oven. My lasagna was good. The sauce was excellent. My wife had chicken Marsala and thought it was very good. The major issue was that entire meal with wine took 43 minutes. We were not eating at a diner. Second time same result. Since we like to relax and eat Cucina has moved off our list.
The Magnificent Mile hotel is part of the Chicago Hotel collection and is undoubtedly the WORST hotel we have ever stayed in!We arrived on Saturday 23 August 2025 and were immediately hit with a “tourist tax of over 432 dollars!!” It is the biggest rip off ever! We are in room 2804 and it’s very very poor! The curtains don’t close and there is a massive stain on the ceiling where there has obviously been a leak from upstairs! Now you would think that after being fleeced for all that money that the room would be at least cleaned daily? Not a chance! Same towels for 3 days and we had to provide our own toilet paper!What do you get for all this money? Not a lot! It really is the pits of a hotel and by writing this review I am hoping to warn anyone thinking of staying here- DONT!!!!!We have warned off a group of friends who are part of a choir and have moved their booking to another hotel who will not rip them off! The staff look embarrassed by the fact that guests have lined up to complain about the charge which is totally unacceptable and unjustified!!Please think twice if you are thinking of booking a stay here - there are many hotels in this area which will not charge anything like the price which we had to pay! After saving up for so long to enjoy this wonderful city it is sad that we feel so very upset by this poor excuse for a hotel!!
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