I would have given them zero if possible. I have 2 properties advertised on their website. With the pandemic renting them out has been dire for 2 seasons. I was communicating with someone who wanted to book for 15 nights. In the meantime another enquirer wanted to book instantly. I am disabled and my hands shake so I inadvertently accepted the second booking for only 7 nights. Both bookings were on their site but the 7 night was consumed by the longer booking. To cancel the smaller booking they charge me £120 which is not negotiable. There seems to be no latitude when you make an honest mistake and you have to phone the USA to speak to someone.
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