We have participated in numerous tours in the past, and our guides have typically been engaging and informative. However, our experience with the recent tour was quite disappointing. The itinerary promised much but failed to deliver. Our guide was notably uncommunicative, making the experience frustrating. The driver picked us up in an uncomfortable vehicle, and we stopped for a quick breakfast at a convenience store where the driver used his loyalty card for our purchase without asking. The ride was almost silent, and we had to repeatedly ask our guide for information about what we were passing. Upon arriving in Morelia, we only briefly stopped at the aqueduct and the cathedral, while several other stops on the itinerary were ignored. When we asked about these missed stops, the guide claimed it was our responsibility to inform her of the itinerary details, which led to an uncomfortable confrontation. During our drive through Patzcuaro, we were pulled over by police, and the driver instructed us to claim we were relatives, which further eroded our trust in the service. After a long day without food, we had to request a meal break, and our guide had no recommendations. While we were relieved when our guide and driver returned to take us back, we expressed our concerns about the vehicle's condition, only to be told we could upgrade for an extra fee. The ride back was again in silence. This experience starkly contrasted with our previous tours, where guides took pride in their work. The unrealistic itinerary and unprofessional behavior left us feeling unsafe and dissatisfied. We reported our concerns to the booking platform, but ultimately, the resolution favored the tour operator. To sum it up, our experience with this service was far from satisfactory.
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