I booked a fast track ticket through this website on the 23rd jan. It did not work and I could not use it, which was my first initial waste of money. It did not mention at any point I could not use it for 6 hours, I needed it immediately.
Then, today I found they have taken 79 eur from my account without my knowledge. This is fraud. In other replies to reviews they give some nonsense about statement of terms. It does not appear. When booking, I googled 'fast track Lisbon airport' and followed the direct link and it takes you straight to booking.
At NO POINT is a subscription mentioned. To clarify my point I have taken screenshots from a new booking I have tried to make and sent them to customer service.
I have requested a refund given none of this is compliant with EU legislation.
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