My intention when using this website was to make a one-time payment for a single service (fast-track at Brussels airport). At no point did I knowingly agree to a recurring subscription of 79 euros every three months which they did after registering to their site. If such a condition exists, it was clearly not presented in a transparent or prominent way, because I would never have agreed to it.
I have now discovered that I have been charged twice for this recurring service, amounting to 158 euros, despite the fact that I have never used the service at all. Until recently, I was not even aware that such a subscription existed.
Furthermore, I never received any notification by email informing me that a recurring payment would occur. All payment notifications appear to have been placed only within the platform itself, which I had no reason to regularly check, especially since I believed I had made only a one-time purchase.
After carefully reviewing my account on trip-sorted.com for the first time, I was shocked to discover that I had been automatically subscribed to a service I never intended to purchase. It is difficult to understand how simply registering for a one-time payment could result in an ongoing subscription without clear and explicit consent. This is a clear SCAM and it could have gone for more months. Beware of this kind of so called "services" - if I could give them 0 stars I would but I think reporting them to all customers services in different countries would be clearly better to avoid other people this experience.
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