Disgusting customer support and they try to use their "Policy" to to get you to give up even know legislation clearly states that if an airline is unable to fulfil a cabin class flight change because they don't have that class available for the next 3 months, the customer should be refunded. They tried to force me to take my 13th April flight or changenit to first available in July 2026 and also pay 250 to change the flight!
They only provided the July option less than 24hrs before 13th April when I was due to fly and still trying to push me to take it or loose it. A tactic used to ensure you are put under pressure. All this during a "Holiday"!!!!
I have had less stress dealing with getting through to various government departments for hours on hold!!
Trip.com should hot be allowed to operate in this manner and should be investigated by all countries which it operates this style of operations.
In Australia, ACCC should be actively investigating their SOPs and reviewing Company policies to ensure they are in line with Legislation.
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