Trip.com’s customer service staff are polite and helpful, but the booking system itself is disappointing. The price match guarantee is misleading. The room I booked dropped in price twice after I confirmed the booking, yet no refund was offered.
Instead, Trip.com only provides Trip Coins or credit after checkout, which can only be used for a future booking. If you do not plan to book again, this credit is effectively wasted.
Be very careful with the terms and conditions, as they can easily catch you off guard.
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