I wish there was an option to not give them any star because they don't even deserve a single star. I booked a flight through Trip.com which was changed by the airline. I submitted a change request 15 days back and it is still in processing. After multiple expedite requests and phone calls I keep hearing promises of someone getting back within 2 hours but till date no one has bothered to respond back even once. I'm expecting that at the last minute I will be informed that there is no availability on the alternate flight and I will have to bear the huge cost of last minute booking. Why should the customer bear the cost of inaction from the third party booking platform?
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