One star is too many, I would gladly zero it.Paid what was indicated as the full amount on points and then find out that I still had 2.5 k AUD to pay.Tried to get my points back or even tried to downgrade the room of the booking.Totally inflexible and said the only way to downgrade was cancel and book again and still lose 237,000 points.I had to cancel as it was out of my reach, I would never use or recommend them again.
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