We were charged over $8000 in initial fees for a train experience. Subsequently, our flights were booked without our input, resulting in three out of five being night flights, including a 15-hour journey from Singapore to Zurich departing at 1:30 AM. When we requested to switch to an earlier flight or consider morning departures via Frankfurt, they were unhelpful and mentioned their business model relied on low-cost flights. We ended up canceling everything but haven't received any refund. It seems we've lost our money. Just a warning to others.
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