We are a tourism operator based in Malta and have recently encountered a serious issue with Tripadvisor that remains unresolved.
We relocated from one area of Malta to another (7km) and instead of marking our listing "moved to another location", they have marked our listing as “Permanently Closed,” which is factually incorrect, harmful to our business and highly misleading to potential customers.
Tripadvisor previously approved similar address updates for us (greater distance), but now applies its rules inconsistently, leaving false information online.
We have raised this as a formal issue under the EU Digital Services Act and are escalating this through formal regulatory channels.
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